An ERP shaped around how you operate.
Implementation and rescue of enterprise resource planning — configured against your real process, integrated with what surrounds it, and adopted rather than merely deployed.
Why ERP programmes disappoint
ERP failures are rarely technical. The software works. The programme fails because the process was never agreed, the data was migrated dirty, the integrations were descoped to hit a date, and the people who had to use it were shown it a fortnight before go-live.
- The business runs on spreadsheets alongside an ERP it paid for.
- A previous implementation went live and adoption never followed.
- Master data was migrated as it was, including years of duplicates.
- Standard processes were customised heavily and upgrades are now painful.
What we build
An implementation sequenced around process agreement, clean data and integration — with customisation treated as a cost to be justified rather than a default.
- Process design agreed with the functions that will operate it
- Configuration favoured over customisation, with every exception justified
- Master data cleansed and de-duplicated before migration, not after
- Integration to the surrounding systems delivered in scope, not deferred
- Role-based training built around real tasks rather than screen tours
- Hypercare with a defined exit, so support is not indefinite by accident
How it runs
Sequenced so the expensive discoveries happen early, when they are still cheap.
- 01Agree the process
How the business will operate, function by function, decided before configuration rather than during it.
- 02Assess the data
Master data profiled for duplication and completeness. Cleansing starts here because it always takes longer than planned.
- 03Configure to standard
Standard capability first. Each customisation must justify its cost, including the upgrade burden it creates.
- 04Integrate in scope
Surrounding systems connected as part of the programme. Deferring integration is how spreadsheets survive go-live.
- 05Cut over and support
Phased where the business allows, with training on real tasks and hypercare that has a defined end.
What changes once it is running
What an implementation designed around adoption produces.
The spreadsheets retire
When the ERP holds the process and the integrations, the workarounds lose their reason to exist.
Upgrades stay possible
Configuration over customisation is what keeps you on a supported path rather than stranded on a version.
Master data starts clean
Cleansing before migration avoids importing a decade of duplicates into a new system.
People use it
Process agreed with the functions and training built on real tasks is what makes adoption happen.
How an engagement is shaped
Fit assessment first, including the possibility that the answer is not a new ERP.
Fit and scope
Three to five weeks on process, data condition and integration scope, returning an honest view of effort. Sometimes the finding is that extending your current system is the better investment.
Implement
Configuration, data migration, integration and training delivered in phases with the business involved throughout.
Stabilise and improve
Hypercare with a defined exit, then optional ongoing support and iterative improvement.
Common questions
The things buyers ask before they commit. If yours is not here, it is a good first question for the assessment.
- Which ERP do you recommend?
- The one that fits your process, scale and budget. We work extensively with Frappe/ERPNext and with established commercial platforms. A recommendation before understanding your process would be a sales position, not advice.
- Can you rescue an implementation that has stalled?
- Often. Stalled programmes usually share the same causes — unagreed process, dirty data, descoped integration. Diagnosis comes first, and occasionally the honest answer is to stop.
- How long does an implementation take?
- Months, not weeks, and the range is wide. Anyone quoting a duration before seeing your process and data condition is guessing.
Which spreadsheet is holding a process your ERP should own?
That spreadsheet is usually the clearest evidence of where the last implementation stopped short.